Welcome to Swan Multitrading

Privacy Policy

This Privacy Policy applies to Swanmultitrading Pvt.Ltd. It covers Personal Information that we collect, use and disclose about our customers. This Privacy Policy is meant to provide you with information about the Personal Information we collect, how we use and disclose it, and how we protect your Personal Information.
Personal Information is identifiable information about you as an individual. We collect, use and disclose Personal Information such as your name, your financial information, your personal preferences, your home address, as part of conducting transactions with you and when you visit our website. We may also collect your phone number and information you give us about other people. Contact information is your name associated with your business address, business email, business telephone, and other business contact information and is not considered Personal Information.
We collect Personal Information from you in various ways including through this website, face to face communications, email communications, telephone conversations, any social media interactions, and information you choose to provide us in the stores or on the website in connection with purchasing our products. We may also collect Personal Information about you from third party service providers such as payment card providers and other financial institutions.
How Your Personal Information Is Used

1 : fulfilling and processing payments for orders and requests for products, services or information;

2 : to communicate with you about your order, including returns and processing issues;

3 : to understand your preferences;

4 : for marketing and advertising products and services;

5 : to establish and manage an account with us;

6 : to communicate with you about special events, promotions;

7 : tracking and confirming and delivering your online order;

8 : for any other reasonable purpose related to managing our business.

We need to disclose your Personal Information to third parties for reasonable purposes related to the operation of our business. For example, we share Personal Information with third parties who perform services such as processing payments. If we use third party service providers, we will enter into contractual arrangements with them to ensure that they protect your Personal Information and use it only for the purpose of fulfilling their contract with us.
There are certain occasions where we are required to disclose Personal Information, such as in response to a law, statute, or regulation, court order, summons or subpoena, or otherwise where it is necessary to comply with the law. We also may disclose Personal Information for the purposes of conducting investigations, such as if we suspect fraud or otherwise to protect our property or the safety of our customers or employees. In the event of a corporate sale, merger or acquisition or other event, we also may disclose your Personal Information, as permitted by law.
We take steps, whether you are shopping online or in our stores, to use reasonable security measures to ensure that your Personal Information is kept safe from loss, unauthorized access, modification, or disclosure. We use best information practices such as Secure Socket Layer (“SSL”) to encrypt card transactions, firewalls, roles-based access and use of authentication. However, regardless of all of these best practices, we cannot guarantee that internet communications are always secure.
You have the right to withdraw your consent to the collection, use or disclosure of your Personal Information at any time except in the circumstances where withdrawal of consent would frustrate the performance of one of our legal obligations. If you choose not to receive information from us, you may inform us of your opt-out request by selecting the opt-out or unsubscribe feature in our communications or by contacting us directly.
You have the right to know what Personal Information we have collected about you and to ask us to verify Personal Information if you think it is incorrect. We will respond to your access request in compliance with our legal obligations.
We retain your Personal Information as long as necessary to fulfill the identified purpose or for the amount of time which is required or permitted by law.
We may update this Privacy Policy from time to time, in which case we will indicate the last updated date.